Blank Sign-In Window (Windows App)

At the time of writing this article (April 2021) there is a known issue with the Intel Iris XE / Iris Plus Graphics G4 GPU found in various Windows devices, such as the Microsoft Surface Pro 7.  This results in the Foldr web sign-in window appearing blank and not rendering correctly.

This is caused by a bug in the Intel driver and the underlying web browser subprocess used by the Foldr app.

To resolve this issue, enable the Software Render option in the app by creating a registry key

Open the registry editor ,by searching for ‘regedit’ without quotes, or right-click the Windows/Start button > Run > type regedit and hit enter.

Accept the User Access Control prompt, if shown.  The registry editor will appear.

Expand Computer > HKEY LOCAL MACHINE > SOFTWARE > Foldr > Default.  Right-click on Default and select New > String Value

A new registry key will be created and this should be named SoftwareRender as shown below

Double click the newly created SoftwareRender registry key and give it a value of 1

Click OK.  The registry editor can now be closed.

Relaunch the Foldr app and the web sign-in UI should display correctly.

Need more help?

Get in touch and we'll be happy to assist you, [email protected]

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