Generating a support bundle – macOS

When requesting assistance with the macOS app, the support team may require various logs from the workstation.  You can obtain these easily by generating a support bundle from inside the app settings.  The bundle is created as a zip file containing the app activity logs, file system driver log and other logs files detailing the deployment settings in use.

To generate the support bundle:

1.  Firstly, enable diagnostic logging, by clicking the Foldr menu bar icon and select Settings > Advanced > Diagnostic Logging.

2. Recreate the issue with the app so it is captured while diagnostic logging is enabled.

3. Click the Foldr menu bar icon > ‘About Foldr’

4.  Click Generate Support Bundle

5.  Save the support bundle zip file to the local file system and send to email [email protected]

Need more help?

Get in touch and we'll be happy to assist you, [email protected]

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