Troubleshooting – Foldr drive could not be mounted

Occasionally you may see an error message reporting that Foldr was unable to mount the drive. The two most common causes of this are:-

1. The required pre-requisite Visual C++ runtime is not installed

Please see this page for links and instructions to install the required runtimes.

2. The file system driver is in an error state.

This can happen when Foldr for Windows has been uninstalled and reinstalled without restarting Windows.

To resolve this you should:-

Uninstall Foldr for Windows, Reboot and then Re-install. Rebooting between the uninstall and re-install is vital.

If the app has been deployed via Group Policy, the driver could get into an error state if the administrator selects to remove the application as part of applying updates. Check out this page for detailed instructions on updating via Group Policy.

Need more help?

Get in touch and we'll be happy to assist you, [email protected]

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